“Working every day in the interest of our customers and society”

Crédit Agricole Group is formally setting out its Raison d’être: “Working every day in the interest of our customers and society”. It confirms its customer-focused universal banking model with three pillars:

  • Excellence in customer relations: be number one in customer satisfaction by becoming the favourite bank of individuals, entrepreneurs and corporates;
  • Empowered teams for customers: to accompany digitalisation by offering customers human, responsible and accessible skills;
  • Commitment to society: amplify our mutualism commitment to reinforce our position as the European leader in responsible investment.

A strong commitment to society at the centre of the Societal Project 

Crédit Agricole Group will pursue its mutualist commitment to inclusive development and it will continue to make green financing one of its key growth drivers.  

Green finance – one key growth drivers for the Group

  • commit all the Group’s entities to a common climate strategy, in line with the Paris Agreement, its implementation will be certified by an independent body and published in 2020 based on the recommendations of the Task Force on Climate-related Financial Disclosures (TCFD),
  • strengthen our commitments to financing the energy transition: exiting from thermal coal production in EU and OECD countries by 2030 (no new business relations with companies for which thermal coal accounts for over 25% of their revenues except those that have announced plans to close their thermal coal activities or which intend to announce such plans by 2021.
  • No business relations with companies developing or planning to develop new thermal coal capacity), financing one in three renewable energy projects in France, doubling the size of our green loans portfolio to €13 billion by 2022,
  • promote clean and responsible investment policies: incorporating ESG criteria in all funds managed by Amundi and all new investments by Crédit Agricole Assurances, reach €6bn of the Group’s liquidity portfolio in socially responsible investments (SRI) financial products,
  • assigning a transition rating to large corporate customers to structure dialogue with them on their energy transition roadmap.

It will also develop social impact financing, by:

  • increase significantly investments in the social and solidarity companies (SSC),
  • strengthening CACIB’s leadership in the arrangement of social bonds,
  • taking action for the economic development of rural populations in emerging countries (via the Crédit Agricole Grameen Foundation).

The social and environmental approach of Crédit Agricole Romania is fully integrated with the social responsibility policy of the Crédit Agricole S.A.

The Bank recognizes that the funding granted can have a temporary and long-term impact on the environment and the welfare of people, which can be both positive and negative. Therefore, we are committed to taking the necessary measures to prevent and mitigate the negative impact as much as possible, on the one hand, and to maximize the positive effects, on the other. We also understand that in order to effectively manage social and environmental risks and the impact associated with funding, they must be identified, evaluated, mitigated and monitored in detail. In this respect, the Bank undertakes to carry out the assessment and monitoring of social and environmental risks for all its funding and to ensure that they are structured and implemented in accordance with the requirements of internal policies.

In serving the real economy, Crédit Agricole Romania is determined to play a particularly important role in combating climate change and considers that it can indirectly help with sustainable development objectives, biodiversity conservation and respect for human rights.

We want to improve constantly and that is why we welcome any suggestion and opinion from you. You can write to us at conect@credit-agricole.ro.

The Group intends to be the European leader in responsible investment.